Call centres
Structuring, inbound and outbound calls, qualification, scripts and operational continuity.
Customer service outsourcing // Luxembourg
Your team grows.
Your structure stays lean.
Your partner in customer relationship outsourcing and administrative & operational support.
Why We Support Business
An extension
of your team.
We do more than answer the phone: we bring your customer relationship to life.
In a constantly evolving market, we become an extension of your team. Specialising in call centre structuring, customer support, prospecting campaigns and virtual assistance, primarily in French-speaking and Luxembourgish markets, we place quality, tool mastery and rigorous follow-up at the heart of everything we do.
- 01 Focus on your core business
- 02 Quickly access operational expertise
- 03 Deliver a more consistent customer experience
- 04 Keep control of your tools and processes
- 05 Gain freedom, visibility and flexibility
Our services
Support where
you need it most.
Human, structured and adaptable solutions, from short-term support to long-term collaboration.
Customer support
After-sales service, Customer Success, request management and ticket follow-up with clear communication.
Prospecting
Targeted campaigns, lead qualification, appointment setting and structured reporting.
Virtual assistance
Administrative and operational support to streamline your day and free up valuable time.
Accounting & finance
Accounting preparation, financial administration, dashboards and management control support.
HR & Talent Acquisition
Sourcing, pre-screening, interview coordination and support for day-to-day HR operations.
Office Management
Daily organisation, supplier coordination, diaries, documents and office operations.
CEO right-hand support
Priority tracking, decision preparation, cross-team coordination and key project management.
Web marketing
Content, digital campaigns, channel management and marketing performance tracking.
Legal support
Research, document preparation and administrative case follow-up under your supervision.
The WSB experience
More than a supplier,
an involved partner.
Quality
Clear standards, mastered instructions and constant care in every interaction.
Rigorous follow-up
Regular touchpoints and tailored reporting keep operations clearly visible.
Tailored
An organisation calibrated to your volumes, tools, schedules and priorities.
Proximity
Direct communication and integration designed to create a genuine team connection.
Tool expertise
We work within your environment and respect your internal processes.
Flexibility
From short-term support to a dedicated team, our collaboration grows with you.
How it works
Easy to start.
Clear to manage.
A structured onboarding process that turns your need into practical operational support.
Discovery
We clarify goals, volumes, schedules, tools and quality criteria.
Solution
We define the right profile, scope and working arrangements.
Onboarding
Scripts, access, training and processes are prepared before launch.
Management
We provide follow-up, reporting and continuous adjustments.
Our pricing
Flexible pricing,
built around your business.
Two service levels make your budget clear from the first conversation.
Support & operations
A versatile profile, quickly integrated into your team's processes.
€45 to €95/ day
Monthly budget defined by volume
Discuss this profile- Accounting and Finance Controlling
- After-sales and Customer Success
- HR and Talent Acquisition
- Office Manager
- CEO right-hand support
- Web marketing
- Assistant
- Legal professional
Expertise & management
For structuring, optimising or managing activities requiring deeper expertise.
€95 to €220/ day
Monthly budget defined by scope
Discuss your project- Call centre structuring
- Operations Manager or Team Lead
- KPI and SLA implementation
- Quality control
- CRM and telephony configuration
- Process optimisation
Indicative rates excluding tax, adjusted to the profile, volume, duration, schedules and mission scope. The proposal remains the contractual reference.
Short-term need or tailored setup?
Targeted campaign, high volume, multilingual support or specific schedules.
Choose the right model
A simple overview of the main operating models. Exact terms are always defined in your proposal.
| Criterion | In-house hire | We Support Business | Traditional platform |
|---|---|---|---|
| Budget | Salary, costs and recruitment | Rate defined by scope | Contract and options by provider |
| Tools | Your internal tools | Integrated into your environment | Depends on the platform |
| Management | Handled by your teams | Shared follow-up and reporting | Often based on global metrics |
| Flexibility | Depends on employment contract | Short-term to long-term | Depends on minimum volume |
| Team connection | Direct integration | Regular contact with your team | Shared or dedicated setup |
Tools & compliance
We work within your environment.
CRM, telephony, ticketing or internal platforms: we integrate into your processes and can help configure them, while respecting confidentiality and GDPR.
CRMTelephonyTicketingReportingGDPRInternal processes
Frequently asked questions
Your questions,
answered.
The essentials before starting a collaboration with WSB.
How am I billed?
Billing is defined in the proposal according to the profile, volume, schedules and duration. Displayed rates are indicative and exclude tax.
Can I use your services temporarily?
Yes. We consider both short campaigns and long-term collaborations, based on need and availability.
Can you work with our tools?
Yes. We prioritise your tools and processes and can support their configuration.
How does onboarding work?
After discovery, we define the solution, prepare scripts, access and instructions, then agree on launch and follow-up.
How do you protect our data?
Data is processed only for the mission, under confidentiality obligations and in accordance with GDPR and contractual terms.
Which languages can you work in?
The website and support are available in French, Luxembourgish, German, English, Polish, Spanish and Dutch, depending on the assignment and selected profiles.
How do you ensure service continuity?
Rotation, replacement and operational backup arrangements are defined according to scope and included in the proposal.
Contact
Let's discuss what we can
help you gain.
Tell us what you need. We will get back to you to define the scope and most suitable solution.